Features & Benefits

Absolutely Risk Free - No Chat, No Fee (Pay Per Chat)

We never charge you for overpriced packages and lock you up into long term contracts, instead you only pay for every time a customer engages with one of our live chat agents. We call this the “PAY PER CHAT” model. No Chat, No Fee- guaranteed!

365 Days Service

We are always here to serve your customers no matter if it’s a holiday or the weekend. You can feel 100% safe knowing that your customers are being taken care off even when you are unavailable.

Custom Sales Scenarios Based on Geo-Location

You can inform us if you have specific location-based offers and we can communicate them with your website visitors.

Multilingual Chat Agents (English, Greek)

Our trained chat agents are able to speak fluently in English and Greek. No matter what language your customers prefer we are here to help and improve your customer relations.

Response Time Guaranteed

We guarantee an average response time of up to 45 seconds with our live chat service. If not, we will refund you!

Free Trial

You can try our service for 30 days for free and if you are not 100% satisfied then we will not charge you. You have nothing to lose and everything to gain!

Account Manager

You will get a friendly dedicated account manager for one point correspondence. Whatever questions, concerns & inquiries you may have will be answered swiftly between any times Monday – Friday 9am – 6pm.

Free Setup & Free Software

Unlike other service providers who charge enormous setup fees or extra hidden software costs, our company ensures that you will only pay per chat or the agreed upon monthly fee. No hidden costs or extra charges – guaranteed!

Instant Lead Notification

We provide you with real-time lead notifications via email to supercharge your sales conversions and help you with your follow up sequence. Never miss a potential buyer ever again!

Mobile App (iOS/Android) Support

For all businesses that have mobile apps, you can upgrade to our in-app live chat support for no extra fee. Easy installation of a widget within your app and we are ready to chat with your mobile app users!

Customizable Branding

It’s important to consider your branding and website colors while having the chat feature up. That’s why we customize your chat widget to look consistent with your company colors, making it seem that your live chat comes from your personal customer support team.

Fast & Easy Setup

Get set up and running with our simple step by step set-up manual and hand held process with one of our account managers. We make our onboarding effortless and transparent!

Local Office

Our people live in the area. That’s why we can offer a truly personal and caring local service. We never outsource to third-party vendors.

Satisfaction Guaranteed

We guarantee your customer satisfaction and if you are not 100% satisfied with our service let us know and we will not charge you for that live chat conversation.

Professional Chat Agents

All our agents receive extensive training when they start their work. This is a professional training that covers all possible aspects of working as a live chat agent so that we can always over deliver on our promises and serve your customers!

Quality Assurance Team

We have a dedicated quality & assurance team to keep a close tab on the quality of each & every chat.

Free Specialist Advice

We offer all new clients a chance to have an in-depth discussion with our live chat experts for free no matter how long it takes.

99% Uptime

Committed uptime of more than 99% guaranteed for all clients which means that we are always able to serve your customers no matter the day or time.

Direct Chat Support

When you interact with customers through newsletters or social media posts, make sure it’s a two-way relationship. You can be accessible by sharing a direct link to your chat.

Unlimited Chats

No matter how many enquires you have via live chat; our chat agents will always handle each and every one with a 100% satisfaction guarantee.

Monthly Reporting

We provide you with monthly free reports on your business’s live chat interactions, stats on our performance & much more. You will always have a full breakdown on how our service is improving your business and serving your customers.

Free FAQ Creation

Your account manager will provide you a full template of how to create the perfect FAQ. If you need any help then we will do it for you free of charge. Just let us know and we will always be accessible.

No Long-Term Contracts

Welcome to our month-to-month service with no long-term commitments. Unlike our competitors we will never lock you up into long monthly or yearly contracts that don’t serve you.

Chats That Convert to Sales

Our live chat agents are trained to help you generate more leads and close more sales. We make it our mission to help our clients with screening more prospects, warming up leads and converting enquiries into purchases.

Privacy Policy & Data Security

Strong privacy policy in place to ensure complete privacy for your precious customer data. We never sell or pass over customer information to third pares.

CRM Integration

We have the capabilities to send you customer data straight to your CRM via email and help you streamline your sales process without any extra costs or fees. It is our duty to help you convert more enquiries into sales.

Social Media Integration

Upgrade to have our customer support service on your Facebook Page (inbox). You will be 100% covered on all channels including your website so that your business gets the best customer engagement out of all your competition

Website Visitor Tracking

Keep track of your web traffic and chat engagements with our tracking tools and integrations. Know your numbers so you can analyze our performance and see you’re over all metrics.

Unlimited Chat History

If you want to review our chat history then we can provide you 100% transparency to find and check any customer conversation via our live chat. We disclose all our chat transcripts when needed.

NDA Contract

We provide you with a strong non-disclosure service agreement, so you feel safe that your customer interactions are always protected and secure with us.

PayPal & Stripe Payments

For businesses that are digital only, we are proud to accept PayPal & Stripe payments giving you more flexibility & security with your payment transactions to us.

EU Data Center Hosting (GDPR Compliant)

Your data is safe with us. Here at chatinstead, we established strong internal policies to comply with GDPR and we use only EU Data Centers.